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We are seeking a Manager of Customer Success to lead and develop a team of Customer Success Managers as we transition to a proactive, customer-results-focused model. This role involves guiding the team through transformation, shifting from reactive engagement to anticipating customer needs and driving measurable outcomes. You will act as a people leader, coach, and change agent, with up to 10% travel required, and must reside in the USA or Canada.
Magnet Forensics is a Canadian company that specializes in digital forensics software. Founded in 2010 by Jad Saliba, the company provides tools for law enforcement, government agencies, and corporations to collect, analyze, and report on digital evidence from various sources, including computers, mobile devices, cloud services, and IoT devices. The flagship product, Magnet AXIOM, is a comprehensive platform that recovers and analyzes data such as messages, browser histories, and deleted files. It supports investigations into a variety of crimes, including cyber incidents and domestic violence. Another key offering is GrayKey, which helps law enforcement extract data from iOS and Android devices. Magnet Forensics serves over 4,000 customers in 94 countries, with a significant presence in North America, and emphasizes innovation through automation and cloud technologies. The company is headquartered in Waterloo, Ontario, with additional offices in Virginia.
Industry: information technology & services
Size: 201-1000 employees
HQ: Atlanta, Georgia, United States
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Posted: 12/23/2025
Magnet Forensics
Market estimate for manager of customer success roles
$62K
Average Salary
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