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ManagerFull-timeGoRustAWSRESTAIGit
About the Role
Magnet Forensics is seeking a highly experienced Flagship Customer Success Manager to lead relationships with complex, high-value customers. This role involves strategic partnership, executive engagement, and ensuring customers achieve measurable outcomes throughout their lifecycle.
Key Responsibilities
- →Own executive-level relationships and act as a trusted advisor to flagship accounts
- →Lead customer onboarding, implementation, and adoption efforts to accelerate time-to-value
- →Develop and maintain comprehensive customer success plans with goals and metrics
- →Serve as a subject-matter expert on products and workflows in digital forensics
- →Collaborate cross-functionally to align internal teams and advocate for customer priorities
- →Build deep relationships to drive retention, expansion, and customer advocacy
Requirements
- ✓Proven experience managing strategic enterprise or public-sector customer relationships
- ✓Strong background in customer success, account management, or technical account leadership
- ✓Deep understanding of complex software products and technical workflows
- ✓Exceptional relationship-building and communication skills for executive audiences
- ✓Experience using Salesforce CRM and Gainsight or similar platforms
- ✓Fluency in French is required
- ✓Previous experience in Digital Forensics and Incident Response or related domains
- ✓Technical aptitude with certifications like CCST, CCNA, or industry-recognized credentials
- ✓Ability to work flexible hours and travel up to approximately 20%
Benefits
- ★Competitive compensation based on location and qualifications
- ★Opportunities for learning and development
- ★Supportive team environment with a focus on making a difference
