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LeadFull-timeGoAPIMicroservicesAIGit
About the Role
We are seeking a Staff Product Manager for CPaaS, Billing, and Phone Platform to lead the vision, strategy, and execution of HighLevel's communication and billing infrastructure. This role focuses on ensuring scalability, reliability, and financial accuracy across voice, messaging, and monetization systems. You will collaborate with cross-functional teams to drive operational excellence and platform evolution.
Key Responsibilities
- →Own the vision, strategy, and execution of CPaaS, Billing, and Phone Platform from architecture to delivery
- →Lead roadmap development for the communication platform to ensure scalability and operational resilience
- →Collaborate with providers and internal teams to optimize routing, reduce costs, and expand global capabilities
- →Build and refine billing and reconciliation frameworks for accurate usage, cost, and revenue alignment
- →Drive accuracy in usage-to-revenue mapping and partner with Finance for billing integrity and audit readiness
- →Define rate plans, pricing models, and cost attribution frameworks across communication products
- →Own the end-to-end billing lifecycle including usage tracking, invoicing, and financial validation
- →Lead phone platform evolution for account provisioning, lifecycle management, and automation
- →Collaborate with teams to operationalize reporting, reconciliation, and data accuracy
- →Define and track key platform KPIs such as delivery performance and billing precision
- →Investigate discrepancies and anomalies in data and systems to ensure reliability
- →Champion platform reliability and operational excellence across communication workflows
- →Drive cross-functional alignment for consistent experiences and financial traceability
- →Identify and deliver new platform capabilities like multi-provider routing and automation
- →Act as the subject matter expert for all CPaaS, billing, and phone platform initiatives
Requirements
- ✓8+ years of Product Management experience in SaaS or CPaaS environments
- ✓Proven ability to design, launch, and scale systems handling large volumes of events and billing
- ✓Deep understanding of telephony ecosystems including routing, delivery, and usage metering
- ✓Strong grasp of usage-based billing models, rate management, and reconciliation workflows
- ✓Experience collaborating with Finance, Infrastructure, and Engineering for accuracy and compliance
- ✓Demonstrated success in building communication cost attribution and profitability frameworks
- ✓High comfort with hands-on execution including data validation and variance analysis
- ✓Analytical mindset with experience using SQL, BI tools, or data models
- ✓Understanding of global communication compliance and regional regulations
- ✓Excellent stakeholder management and communication skills for cross-functional teams
- ✓Track record of driving impact through systemic improvements and data-driven decisions
Benefits
- ★Exciting and dynamic work environment with a passionate team
- ★Focus on lean principles for swift product delivery and market entry
- ★Support for team well-being and continuous improvement culture
- ★Opportunity to learn scaling in a B2B SaaS startup and develop impactful products
