Senior Behavioral Care Manager VIOP - Pediatric Experience - Full-time (W2) at Lyra Health

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Senior Behavioral Care Manager oversees the full lifecycle of care coordination for members in our Virtual Intensive Outpatient Program (VIOP), ensuring that each member and their family has a seamless, supportive, and effective treatment experience from admission through discharge. This includes screening and qualifying prospective members for program eligibility, conducting clinical outreach to families, and onboarding new members. You will also manage case coordination, facilitate communication across multidisciplinary teams, and support members and caregivers throughout their VIOP journey.  This role is a great fit if you can navigate complex clinical and administrative challenges with a solution focused mindset, effectively communicate and advocate for members’ needs in alignment with treatment goals, and find satisfaction in leading collaborations with cross-functional teams.  ***Set Schedule is Monday - Friday 2pm-11pm ET (11am-8pm PT)*** Responsibilities • Conduct clinical outreach to families to provide education about VIOP services • Screen and assess prospective members for eligibility in the VIOP, ensuring clinical appropriateness for the intensive level of care • Guide families through the admissions process, addressing questions about programming, insurance, financial responsibilities, and expectations • Ensure timely scheduling of intake assessments once members are qualified for VIOP enrollment • Orient members and their families to the VIOP program, including group schedules, program expectations, technology setup, and available services • Coordinate care schedules including group therapy, individual therapy, family therapy, and psychiatric services, ensuring smooth scheduling and participation • Serve as the primary point of contact for members and families, offering regular updates and proactive case management • Coordinate external case management needs with schools, Primary Care Providers (PCPs), and community resources • Assist with discharge planning and transition to lower levels of care or additional services, collaborating with internal and external teams • Maintain accurate and timely documentation in the electronic health record (EHR), ensuring adherence to organizational, regulatory, and compliance standards • Engage in regular staffing meetings with multidisciplinary care team to review member’s progress and support effective coordination of care • Act as a liaison between families, the VIOP treatment team, and external providers to ensure coordinated, wraparound care • Collaborate with internal teams to proactively identify and address barriers to care, optimizing the member experience • Conduct comprehensive biopsychosocial assessments for members entering the VIOP, gathering relevant clinical, psychosocial, and family information • Develop individualized care plans in collaboration with the treatment team, ensuring alignment with treatment goals and insurance requirements • Support group facilitators by managing member needs during sessions, including conducting real-time risk assessments if indicated • Provide clinical session coverage as needed • Qualifications • Master’s degree in Social Work (MSW) and Associate Registration (or state equivalent) • Experience working in intensive outpatient programs or high acuity behavioral health settings within a multidisciplinary team preferred • Experience working with pediatric and adolescent populations, including families • Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.) • Skilled in case management, care coordination, and collaborative care delivery • Organized and excited by a dynamic environment • Passionate about helping kids and teens achieve goals • Ability to work full-time, approximately 40 hours per week • Candidates must successfully pass a drug screen and background check prior to employment for this role • Full-time resident of the United States • Additional language skills are beneficial to this role As a full-time, remote Senior Behavioral Care Manager you will be employed by Lyra Clinical Associates P.C. We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our available benefits: • Comprehensive healthcare coverage (including medical, dental, and vision, FSA/HSA, life, and disability insurance) • Lyra’s benefits package includes gender-affirming care • Access to coaching and therapy services for you and your dependents • Competitive time off with pay policies, including vacation time, sick days, and company holidays • Paid parental bonding leave for eligible birthing and non-birthing parents • Access to 401k and retirement benefits • Employee well-being program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning tools • A new laptop, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend • We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [Upgrade to PRO to see contact]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."