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Resident Services Manager - Cottonwood Canyon Hills at Action Property Management
Action Property ManagementLake Elsinore, CA·13h ago
ManagerFull-timeGoRESTAI
About the Role
We are seeking a Resident Services Manager for our Cottonwood Canyon Hills property in Lake Elsinore. This senior role focuses on fostering a positive resident experience by serving as the primary liaison for inquiries and concerns, while guiding junior staff and contributing to community engagement initiatives.
Key Responsibilities
- →Serve as senior point of contact for residents, addressing inquiries and escalated concerns professionally
- →Provide guidance and support to Resident Services Coordinators and Administrative staff
- →Oversee intake, tracking, and resolution of resident requests with timely follow-up
- →Collaborate with onsite staff to design and execute resident engagement programs and events
- →Coordinate with building operations, engineering, and security teams to meet resident needs
- →Assist in enforcing association policies and communicate updates clearly to residents
- →Maintain detailed records of resident interactions to identify trends and recommend improvements
- →Prepare resident relations reports for management and Board meetings as requested
- →Partner with General Manager to develop strategies for improving resident satisfaction and retention
- →Support new resident orientation and onboarding processes
- →Handle sensitive and confidential information with discretion
- →Perform other duties as assigned
Requirements
- ✓Bachelor’s degree in business administration, hospitality, real estate, or related field preferred; relevant experience may substitute
- ✓Minimum 3–5 years of experience in residential property management, hospitality, or related customer service role
- ✓Prior supervisory, lead, or senior coordinator experience strongly preferred
- ✓Strong communication skills with ability to manage complex or sensitive conversations
- ✓Excellent interpersonal and conflict resolution skills; professional under pressure
- ✓Proficiency with property management software, Microsoft Office Suite, and communication platforms
- ✓Strong organizational skills with attention to detail and follow-through
- ✓Ability to work independently and as part of a team, demonstrating leadership
- ✓Knowledge of HOA rules, regulations, and governance is desirable
- ✓Must pass pre-employment background check and drug screening
- ✓Capable of lifting up to 25 pounds as needed
Benefits
- ★Comprehensive benefits package including medical, dental, vision, and pet insurance
- ★401(k) with company match and life and disability support
- ★Generous paid time off including vacation, sick time, and company-observed holidays
- ★Ongoing hospitality and property management training
- ★Opportunities for career growth and advancement
- ★Values-driven company culture that encourages teamwork and excellence
