Assistant General Manager - Savina at Action Property Management

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management seeks an Assistant General Manager for our Savina property in San Diego. Job Summary The Assistant General Manager supports the General Manager in all aspects of the daily operations of the association. The Assistant General Manager acts as a liaison related to community information and member services and assists in the training and supervision of the assigned staff. Schedule: Monday to Friday; 9:00 AM to 6:00 PM Compensation: $80,000 to $90,000 DOE What You’ll Do (Job Duties) • Supervise the assigned staff. • Ensure cohesive collaboration across departments and monitor team performance related to administrative service standards. • Manage office operations, including correspondence, scheduling, and supply orders. • Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes. • Maintain vendor files, insurance certifications, and compliance records. • Update association profiles, calendars, contracts, website, and communication platforms. • Process electricity charges and coordinate billing with Accounts Receivable. • Support the GM with Action List updates and other tasks as assigned. • Liaise with the Architectural Review Committee, schedule meetings, and take minutes. • Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds. • Coordinate inspections and sound testing as needed. • Address resident concerns and complaints. • Issue access devices and assist new owners with registration. • Supervise, train, and schedule front desk and access control staff. • Provide backup support for front desk staff when needed. • Process accounts receivable and service charge forms. • Review and approve invoices and follow up on past-due balances. • Prepare the monthly Delinquency Report. • Draft, publish, and distribute resident communications, including: • o Weekly Newsletter and Elevator Announcements • o Maintenance Notices and Community Event Notices • o Courtesy Notices, Violations, and Call to Hearings • o Unit Inspection notices and follow-ups • Maintain and manage Management, Resident, and Board calendars, including operational and maintenance scheduling. • Review and publish Incident Reports and ensure necessary follow-up actions are documented and addressed. • Serve as Manager on Duty in the GM’s absence. • Conduct routine inspections of common areas and create work orders as needed. • Review daily reports and ensure proper filing and distribution. • Other duties as assigned. Who You Are (Skills/Experience) • 3 years in a related field, with 2+ years of supervisory experience. HOA or property management experience preferred. • Strong organizational, communication, and leadership abilities. • Proficient in MS Office. • Ability to draft clear, professional written communications for clients and internal use. • Emphasis on client satisfaction and operational efficiency. • Skilled at balancing competing priorities and adapting to changing demands. • Demonstrates initiative, sound judgement and a solutions-oriented mindset. • Minimum of a High School Diploma or equivalent. Bachelor's degree in hospitality, business administration or a related field preferred. • CMCA certification is highly desirable. • Must be able to successfully pass a pre-employment background check and drug screening. Why Join Action Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: [Upgrade to PRO to see link]  We offer our Team Members the following Comprehensive benefits package for qualifying employees. On-going hospitality and property management training. Opportunities for career growth and advancement. Values driven company culture that encourages team work and excellence. Why You’ll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   #LI-SW1